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MyGlit Jobs |  Jobs |   Customer Care Officer in a Leading Call Center | Apply Now at Makati in Mumbai & Delhi

Customer Care Officer in a Leading Call Center | Apply Now at Makati

Gratitude Inc
1627 Views
3 weeks ago

Customer Care Officer in a Leading Call Center | Apply Now at Makati

0-10 Year(s)
20 - 35 Thousand p.m
Manila (Makati)
Manila (Makati)

Job Description

Key Skills

Customer Service US Collections

92 candidate(s) have already applied for this Job. Apply now

The Role



Your responsibilities will include:




  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers



Ideal Profile




  • You have at least 1 year experience within a Healthcare process.

  • Good communication

  • Education :High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate

  • Someone with a BPO experience at least 6 months



What's on Offer?




  • Flexible working options

  • Opening within a company with a solid track record of success

  • Great work culture



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Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer Care Officer in a Leading Call Center | Apply Now at Makati in Mumbai & Delhi

Akhil Ahluwalia

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

Interview Tips

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