Technical Help Desk Associate
Gratitude IncTechnical Help Desk Associate
Job Description
Key Skills
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Job Description
We are looking for a Technical Help Desk Associate to provide first-level technical assistance, troubleshoot common hardware and software concerns, and ensure timely resolution of customer issues.
Qualifications
At least College Undergraduate or College Graduate
Experience in technical support or IT service is preferred
Strong analytical and troubleshooting skills
Excellent English communication skills
Willing to work onsite
Willing to work on shifting schedules
Benefits
Competitive salary package
Paid training
HMO and other company benefits
Opportunities for career growth and professional development
Join a collaborative team and build your career in technical support.
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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