Technology Trainer | Quezon City
Gratitude IncTechnology Trainer | Quezon City
Job Description
Key Skills
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We are looking for an experienced Technology Trainer to join our Learning & Development team. The successful candidate will be responsible for delivering engaging training programs, supporting new hire onboarding, managing knowledge transfer initiatives, and driving continuous learning for employees within a technology account.
This is a 100% Onsite role based in Vertis North, Quezon City, with shifting schedules.
Key Responsibilities
Training Delivery
Facilitate onboarding programs, including Pre-Process, Process, and Customer Visit training.
Ensure all new hires complete the required learning path for their assigned roles.
Deliver classroom and virtual training sessions using effective adult learning methodologies.
Conduct refresher and remedial training programs for existing employees.
Knowledge Management
Participate in Knowledge Acquisition (KA) and Knowledge Transfer (KT) activities for new and transitioning accounts.
Collaborate with clients, stakeholders, and operations teams to ensure smooth knowledge transition.
Maintain accurate training documentation and learning materials.
Performance Coaching
Monitor trainee performance during training, nesting, and go-live phases.
Provide coaching, constructive feedback, and performance improvement plans where necessary.
Support employees during On-the-Job Training (OJT) and post-training transition.
Training Operations
Maintain trainee records and training documentation for audit compliance.
Generate regular training reports and monitor training effectiveness.
Track and manage account-level training metrics.
Analyze learning needs and recommend training interventions to improve business performance.
Work closely with Operations and leadership teams to address performance gaps through targeted learning initiatives.
Qualifications
Education
Bachelor's Degree in any discipline.
Experience
Minimum of 2 years of experience as a Trainer.
Experience in a BPO or Shared Services environment is required.
Experience handling a Technology account is preferred.
Experience supporting Social Media accounts is an advantage but not required.
Required Skills
Strong training facilitation and presentation skills.
Excellent coaching and mentoring abilities.
Strong verbal and written English communication skills.
Knowledge of adult learning principles and instructional techniques.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Customer service orientation.
Technical Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Report Generation
Training Documentation
Performance Tracking
Work Setup
100% Onsite
Office Location: Vertis North, Quezon City
Work Schedule
Shifting Schedule
Recruitment Process
Human Resources Interview
Training Demo / Final Interview
Job Offer
Important Notes
Current or former Wipro employees are not eligible to apply for this position.
Candidates with experience in Social Media accounts are preferred; however, experience from other lines of business will also be considered.
Role
Training & Development
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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