Teleperformance Toledo - CSR(Retail & Home Security)
Job Description
Key Skills
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*Teleperformance Toledo - Customer Service Representatives (Retail & Home Security) - Up to PHP 17,000*
*Company:* Teleperformance - Toledo Site
*Location:* Toledo City, Cebu - Onsite (WOSA - Work On Site Arrangement)
*Salary:* PHP 15,000 - PHP 17,000 per month
*Employment Type:* Fixed Term Employment | Full-time
*Industry:* BPO / Call Center
*About Us:*
Teleperformance is the worldwide leader in Customer Experience Management and the largest BPO company globally. Join our growing Toledo site for our Retail and Home Security campaigns.
*Open Positions:*
*1. Retail Account - Entry Level - PHP 15,000*
Job Type: Fixed Term Employment
- Handle customer inquiries for US Retail account
- Provide excellent customer service
Qualifications:
- At least High School Graduate (old curriculum) or Senior High School Graduate
- Excellent English communication skills
- Willing to work on a Work On Site Arrangement (WOSA) in Toledo
- No BPO experience required
*2. Home Security Account - No Experience Required - PHP 15,400*
- Assist customers with home security products and services
- Troubleshoot basic concerns
Qualifications:
- At least High School Graduate (old curriculum) or Senior High School Graduate
- With or without BPO experience - open to fresh graduates and first-timers
- Excellent English communication skills
- Willing to work on a Work On Site Arrangement (WOSA) in Toledo
*3. Retail Account - Experienced - PHP 17,000*
- Handle escalated customer concerns for Retail account
- Deliver high-quality customer experience
Qualifications:
- At least High School Graduate (old curriculum) or Senior High School Graduate
- At least 6 months of Call Center Experience (CCE)
- Excellent English communication skills
- Willing to work on a Work On Site Arrangement (WOSA) in Toledo
*Benefits:*
- HMO Coverage
- Paid Training
- Government-mandated benefits
- Career development and growth opportunities
- Competitive salary package
*How to Apply:*
Click Apply Now and submit your updated resume.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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