Thai Speaking Customer Service Representative (CSR)

Gratitude Inc

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3 months ago

Thai Speaking Customer Service Representative (CSR)

1-3 Year(s)

100 - 120 Thousand p.m

Manila (Taguig, Fairview Quezon City)

Job Description

Key Skills

Thai bpo CSR Thai Language CSR background

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JOB TITLE: Thai Speaking Customer Service Representative (CSR)

Language: Thai

Site: Taguig / Vertis North QC

Start Date: November 25, 2025

Set-up: Onsite

Level: SPE

Shift: Shifting schedule

Salary Range: PHP 100,000 – 120,000

Other Incentives/Allowance: PHP 2,500

Talent: Non-native / Native (Foreign nationals should have 13A Visa, PRV, or TRV)

JOB DESCRIPTION

The Thai-speaking Customer Service Representative will be responsible for delivering exceptional support and service to customers through various communication channels such as phone, email, and chat. The role involves assisting clients with inquiries, resolving issues efficiently, and ensuring overall customer satisfaction while adhering to company policies and procedures.

Key Responsibilities:

Handle incoming and outgoing customer interactions in Thai and English professionally and accurately.

Provide assistance with product or service inquiries, troubleshooting, and order processing.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Accurately record customer information and transaction details in the system.

Follow up on customer concerns and ensure timely resolution.

Meet performance targets, including quality, efficiency, and customer satisfaction metrics.

Collaborate with internal teams to escalate complex issues when necessary.

Adapt to shifting schedules and onsite work arrangements.

Qualifications:

Minimum of 2 years in college.

At least 1 year of BPO experience.

At least 1 year of experience as a Customer Service Representative (CSR).

Excellent communication skills in Thai and English.

Willing to work onsite in Taguig or Vertis North QC under a shifting schedule.

For foreign nationals: Must possess a valid 13A Visa, PRV, or TRV.

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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