Trainer (BFSI) | Onsite in Taguig

Gratitude Inc

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1 day ago

Trainer (BFSI) | Onsite in Taguig

3-5 Year(s)

70 - 80 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Banking BFSI Collections background

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• Design new hire training, cross-skilling, and refresher programs

• Create training plans aligned to bank SOPs, Adult learning principles
• Facilitate Virtual & Onsite training
• Scenario-based and case-based training
• Knowledge checks and certification assessment
• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)
• Weekly/Monthly/Quarterly reviews with management
• Call Auditing, Call monitoring, Call calibration.
• Provide coaching and mentoring to new and existing team members on an on-going basis.
• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks
• Ensure that the team is adhering to the prescribed quality parameters
• To actively participate in providing feedback (positive and negative)
• Conduct team briefings and discussions on a regular basis
• Need to maintain all the Reports & MIS for the same.

Requirements:

• Must have a Bachelor’s degree with both TOR and Diploma on hand
• With 5 - 7 years of supporting a banking account, whether retail or commercial or both and at least 3 years as a Trainer
• With over-all working experience of at least 8 years
• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans
• Strong communication skills. Language proficiency in English
• Ability to work independently and within a team environment
• Critical listening and thinking skills
• Training/teaching skills
• Strategic management skills
• Negotiation skills/experience
• Time management skills
• Customer service oriented
• Decision making/problem solving skills
• Must not be currently or formerly employed with TCS and have no active application with them to avoid duplications
• Should be amenable to start immediately and can work onsite in Taguig
• Must not be a job hopper who only stays for less than a year per company

to apply, send answers to the following Pre-Screening Notes:

Highest educational attainment:
Years of relevant experience as a Trainer:
Years of relevant experience in supporting a banking account, whether retail or commercial or both:
Are you amenable to working onsite in Taguig with a night shift schedule?
Last drawn salary:
Salary expectation:
Are your TOR and diploma available on hand?
Notice period:

Role

Collection Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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