Trainer for a Banking Account (URGENT)
Gratitude IncTrainer for a Banking Account (URGENT)
Job Description
Key Skills
117 candidate(s) have already applied for this Job. Apply now
Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We have an ongoing hiring for RPO Recruiters for our BPO Partner in Taguig.
Job Title: Trainer
Account/ Domain/ LOB: Banking/ BFSI
Work set-up: Onsite at BGC Taguig
Work schedule: Night shift
Salary range: 70K - 80K package
Relevant Experience range: 3- 5years
Job Description:
- Design new hire training, cross-skilling, and refresher programs
- Create training plans aligned to bank SOPs, Adult learning principles
- Facilitate Virtual & Onsite training
- Scenario-based and case-based training
- Knowledge checks and certification assessment
- Responsible for all Qualitative Metrics (Quality Scores, Compliance scores & Repeat errors)
- Weekly/Monthly/Quarterly reviews with management
- Call Auditing, Call monitoring, Call calibration.
- Provide coaching and mentoring to new and existing team members on an on-going basis.
- Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks
- Ensure that the team is adhering to the prescribed quality parameters
- To actively participate in providing feedback (positive and negative)
- Conduct team briefings and discussions on a regular basis
- Need to maintain all the Reports & MIS for the same.
Requirements:
- Must have a Bachelor’s degree with both TOR and Diploma on hand
- With 5 - 7 years of supporting a banking account, whether retail or commercial or both and at least 3 years as a Trainer
- With over-all working experience of at least 8 years
- Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans
- Strong communication skills. Language proficiency in English
- Ability to work independently and within a team environment
- Critical listening and thinking skills
- Training/teaching skills
- Strategic management skills
- Negotiation skills/experience
- Time management skills
- Customer service oriented
- Decision making/problem solving skills
HOW TO APPLY?
Submit your application through the link below with your updated resume and answer the pre-screening questions:
https://myglit.com/lateral/cref/51ad119e4a
Further details will be discussed once shortlisted and invited for an interview.
Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.
APPLY NOW!
Role
Process Trainer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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