Trainer – Helpdesk Customer Support

Gratitude Inc

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2 days ago

Trainer – Helpdesk Customer Support

2-4 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Taguig)

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Job Description

Key Skills

Data Analysis SQL Rest APIs Debugging Excellent Communication

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Job Title: Trainer – Helpdesk Customer Support

Location: McKinley, Taguig (Onsite)
Work Schedule: TBD

Salary: 30k to 35k

Job Description

We are looking for an experienced Trainer to support our Helpdesk Customer Support team. The ideal candidate will have experience delivering technical training in a BPO or SaaS environment, with strong knowledge of SQL, APIs, ad tech platforms, and technical support processes. You will be responsible for designing and delivering engaging training programs, enabling teams with technical knowledge, and driving continuous learning and performance improvement.

Key Responsibilities

Design and develop training materials, guides, and learning modules.
Deliver classroom and virtual training sessions on SQL, APIs, technical support, and ad tech platforms.
Conduct hands-on workshops covering JSON/XML, webhooks, SDKs, and troubleshooting.
Create role-based learning paths and onboarding programs.
Assess learner performance and identify knowledge gaps.
Develop training dashboards and monitor training effectiveness.
Collaborate with Product, Engineering, and Operations teams to ensure training aligns with business needs.
Maintain and update training content based on product and process changes.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
2–4 years of experience as a Trainer in a BPO environment.
2–4 years of experience in backend product support, ad tech support, technical integrations, or SaaS support.
Strong SQL skills for reporting, debugging, and data analysis.
Experience with REST APIs, webhooks, server-side tracking, and SDK implementation.
Experience with Ads Manager platforms (Meta, Google Ads, TikTok, or similar).
Knowledge of conversion tracking, attribution models, and marketing analytics.
Excellent communication, presentation, and facilitation skills.
Willing to work onsite in McKinley, Taguig.

Recruitment Process

Recruitment Interview
Assessment
Hiring Manager Interview

Questionnaire Link

Apply here: https://myglit.com/lateral/cref/93b733f42e

Important Note: Filling out the above questionnaire is mandatory. Applications will only be processed after the form has been completed.

Note: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role

Technical Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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