Trainer-H&R Block Seasonal Account- Contractual until end of April 2027

Job Title: Trainer

Account/Category/ Campaign: H&R Block Seasonal Account

Employment: Contractual until the end of April 2027

Salary: 25,500 - 35,000 max for the basic, up to 2,500 performance-based bonus

Work location/Set up: On-Site in Sucat

Shift Schedule: Shifting Schedule

No HMO/ Benefits for contractual roles

Job Description:

Training & Development Delivery work focuses on delivering/providing training for the general workforce and

targeted functional/technical areas including:

•Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.

•Coordinating training schedule based on training requirements

•Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.

•Executes specialized projects and activities and typically works according to set principles.

•Usually generates and initiates own workload and doesn’t need instructions or guidelines.

•Might supervise work of less experienced professionals, provide professional expertise and take responsibility for the end-product.

•Positions at this level are expected to significantly improve the day-to-day activities/processes.

•Manages and oversee the implementation of short-term activities within the team.

•Decisions are of an operational nature within a defined scope.

•Positions on this level deliver their share of professional responsibilities focusing on professional excellence.

•Typically manages a team of Individual Contributor co-workers.

Qualifications :

• 6 months to 1 year of Training Experience in the BPO Industry

• Minimum of 2 years’ experience in the BPO Industry

• Familiarity with adult learning principles, curriculum design, or training methodologies.

• Demonstrated proficiency in English communication (oral and written).

• Strong presentation, facilitation, and interpersonal skills.

• Ability to adapt training delivery to different learning styles and paces

• Experience in instructional design or Learning & Development is a plus.

• Proficiency in using learning management systems (LMS) and training tools