Job Title: Trainer – H&R Block Seasonal Account

Account: H&R Block Seasonal Account
Work Location: Sucat, Philippines
Work Setup: 100% Onsite
Employment Type: Contractual (Until the End of April 2027)
Salary: ₱25,500–₱35,000 Basic Salary + Up to ₱2,500 Performance-Based Bonus
Headcount: 5
Shift Schedule: Shifting Schedule
Benefits: No HMO or benefits for contractual roles

Job Overview

We are looking for a motivated and experienced BPO Trainer to deliver training programs for the H&R Block Seasonal Account. The successful candidate will facilitate learning sessions, prepare and deliver training materials, coordinate training schedules, and help improve employee performance through effective training and development initiatives.

The ideal candidate should have BPO industry experience, a background in training delivery, strong English communication skills, and the ability to adapt training methods to different learning styles.

Key Responsibilities

• Deliver training programs and materials, including presentations, training guides, manuals, and course evaluations.

• Coordinate and manage training schedules based on business and training requirements.

• Facilitate learning sessions for new hires and existing employees.

• Apply appropriate training methodologies and adult learning principles to improve knowledge retention and performance.

• Adapt training delivery to different learning styles, comprehension levels, and training needs.

• Prepare, develop, and update training materials as required.

• Monitor training progress and provide feedback to support trainee development.

• Handle specialized training projects and activities within established guidelines.

• Take ownership of assigned training responsibilities and ensure timely completion of deliverables.

• Identify opportunities to improve day-to-day training activities and processes.

• Support and guide less experienced professionals when needed.

• Oversee the implementation of short-term training activities within the team.

Qualifications and Requirements

• Minimum of 2 years of experience in the BPO industry.

• 6 months to 1 year of BPO Training experience.

• Familiarity with adult learning principles, curriculum design, and training methodologies.

• Strong English communication skills, both written and verbal.

• Excellent presentation, facilitation, and interpersonal skills.

• Ability to adapt training delivery to different learning styles and learning paces.

• Experience in instructional design or Learning & Development is an advantage.

• Proficiency in Learning Management Systems (LMS) and other training tools.

• Ability to work independently, manage priorities, and deliver training requirements effectively.

• Willingness to work onsite in Sucat and follow a shifting schedule.

• Must be comfortable with a contractual employment arrangement until the end of April 2027.

Employment and Compensation Details

• Contractual employment until the end of April 2027.

• Basic salary: ₱25,500–₱35,000 per month.

• Performance-based bonus: Up to ₱2,500.

• No HMO or other benefits are provided for contractual roles.

• Work setup: 100% onsite in Sucat.

• Work schedule: Shifting.

Recruitment Process

1. Eligibility Check

2. Quick Screening with Corporate TA

3. Demo Materials Preparation (materials will be sent through email)

4. Final Interview and Demo Presentation with the Hiring Manager (virtual, graveyard schedule)

Rehire Eligibility

Former employees of the following companies are not eligible for rehire, whether directly or through a third-party company:

• Teleperformance (TP)

• PSG Global Solutions

• Majorel

• Aegis

Pre-Screening Questions

1. How many years of total BPO experience do you have?

2. How long have you been working as a Trainer in the BPO industry?

3. What types of training have you handled (Nesting, New Hire, Product, Process, or Refresher)?

4. How many trainees do you typically handle per batch?

5. What training tools or Learning Management Systems (LMS) have you used?

6. Do you create or modify training materials?

7. How do you handle trainees with different learning styles or slower comprehension?

8. Are you willing to work onsite in Sucat and follow a shifting schedule?

9. Are you comfortable with a contractual position until April 2027?

10. What is your expected basic salary?

11. What is your last drawn salary?

12. Have you ever worked for Teleperformance, PSG Global Solutions, Majorel, or Aegis, either directly or through a third-party company?