Trainer II | Training- Helpdesk Customer Support –URGENT

Gratitude Inc

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22 hours ago

Trainer II | Training- Helpdesk Customer Support –URGENT

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

SQL Business Leads Backend Developer XML and JSON data, Debugging, optimizing skills, SQL query tuning. API/XML

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Salary: 80,000 to 85,000

Work location/Set up: Onsite/McKinley

Shift Schedule: TBD

Qualifications :
•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
•Strong SQL expertise for data analysis, debugging, and reporting tasks.
•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.
•Experience in Ads Manager or similar platforms.
•Ability to read and debug API payloads (JSON/XML) and understand API documentation.
•High expertise in understanding conversion tracking, attribution models, and marketing analytics.

Pre-Screening Notes
Educational Attainment:
Years of Trainer experience in a BPO setting:
Years of Technical Support / Technical Experience:
Do you have experience with APIs, server-side event tracking, webhooks, and SDK implementation?
Do you have experience with Ads Manager platforms (Meta Business Suite, Google Ads, TikTok Ads, etc.)?
Current Position:
Last Drawn Salary:
Expected Salary:
Notice Period / Earliest Start Date:
Are you amenable to work onsite in McKinley, Taguig?

State BPO Companies you've previously worked:

Role

Customer Service Executive -Technical

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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