Trainer – Mortgage and Insurance Account

Work Setup: 100% Onsite – Rockwell

Employment Type: Probationary

Shift: Night Shift

Basic Salary: Up to ₱50,000


Target Start Date: ASAP

Required Experience

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• 3–5 years of training experience in a BPO/contact center environment.
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• At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.
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• Experience supporting US-based financial services clients is preferred.
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• Hands-on experience in new hire training, nesting, upskilling, refresher training, and performance improvement initiatives.
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Preferred Domain Knowledge

Candidates should have working knowledge of:

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• Mortgage lifecycle and servicing processes.
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• Escrow management.
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• Hazard/Homeowner's Insurance and Flood Insurance.
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• Mortgage Insurance (MI).
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• Loss Draft and Claims processing.
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• Force-Placed Insurance.
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• Loan onboarding and servicing.
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• Customer inquiries related to mortgage and insurance.
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• Regulatory and compliance requirements for mortgage servicing.
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Core Training Competencies

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• Training Needs Analysis (TNA).
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• Curriculum and content development.
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• Facilitation and classroom management.
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• Adult learning principles.
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• Coaching and feedback delivery.
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• Stakeholder management.
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• Training reports and effectiveness measurement.
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• Knowledge assessments and certification management.
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Important Hiring Restriction

Former employees of Teleperformance (TP), PSG Global, Majorel, and Aegis are not eligible for rehire, whether directly or through a third-party agency.