Trainer-Order to Cash - Alabang

Job Summary

We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development initiatives for a BFSI account.

The ideal candidate has hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs to ensure employees understand process workflows, operational standards, and performance expectations.

Key Responsibilities

• Support Order-to-Cash operations.
• Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.
• Develop or assist in preparing training materials, presentations, process guides, and job aids.
• Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.
• Monitor trainee performance and provide coaching and feedback to address knowledge gaps.
• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.
• Support the implementation of process updates and ensure training materials remain aligned with operational requirements.
• Communicate with internal and global stakeholders as needed.

Qualifications

• At least 1 year of relevant work experience in a BPO environment.
• Hands-on experience in Order-to-Cash (O2C) processes is mandatory.
• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.
• Strong facilitation, presentation, communication, and coaching skills.
• Experience creating and delivering O2C training programs is an advantage.
• Background in BFSI or financial services operations is preferred.
• Experience supporting international teams or interacting with global clients is an advantage.
• Willingness to work onsite in Alabang on a night shift, with possible weekend schedules.

Recruitment Process

1. Validation
2. Profile Review
3. One-Level Interview
4. Training Demonstration – Candidates will be required to conduct a training demonstration during the interview.

Pre-Screening Notes – O2C Trainer

1. Educational Attainment:
2. Years of Training Experience in a BPO Environment:
3. Total Years of BPO Experience:
4. Years of Order-to-Cash (O2C) Experience:
5. Last Drawn Salary:
6. Expected Salary: