Trainer – Order to Cash

PROGRAM: BFSI (Banking, Financial Services, and Insurance)

WORK LOCATION: Alabang

WORK SETUP & SCHEDULE: Night Shift; possible weekend schedule

SALARY: ₱40,000 package

START DATE: ASAP

Job Summary

We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development initiatives for a BFSI account. The ideal candidate has hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs to ensure employees understand process workflows, operational standards, and performance expectations.


Key Responsibilities

Support Order-to-Cash operations


Explain O2C workflows, procedures, policies, and process requirements clearly and effectively


Develop or assist in preparing training materials, presentations, process guides, and job aids


Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness


Monitor trainee performance and provide coaching and feedback to address knowledge gaps


Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance


Support the implementation of process updates and ensure training materials remain aligned with operational requirements


Communicate with internal and global stakeholders as needed


Qualifications

At least 1 year of relevant work experience (BPO) – required


Hands-on experience in Order-to-Cash (O2C) processes – mandatory


Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred


Strong facilitation, presentation, communication, and coaching skills


Experience creating and delivering O2C training programs is an advantage


Background in BFSI or financial services operations is preferred


Experience supporting international teams or interacting with global clients is an advantage


Willingness to work onsite in Alabang on a night shift, with possible weekend schedules


Why Join?

Competitive salary: ₱40,000 package


Prime Alabang location


Career growth in BFSI training and development


Night shift with possible weekend schedule


Dynamic and supportive team environment