Trainer - UK Financial Collections

Job title: Trainer - UK Financial Collections

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 30% hike from last drawn salary + 2400 allowance depending on experience 

Start date: ASAP

Headcount: 3

Qualifications:

• Bachelor's Degree

• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment

• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.

• Excellent communication & feedback/coaching Skills

Key Skills:

• Strong knowledge of UK collections domain, regulations, and bucket flows.

• Excellent communication and coaching skills for training teams.

• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Angela

SVAR

L2 Interview: MS Teams

L3 Interview: MS Teams

Pre-screening Notes:

• How many years of relevant experience you have in work experience in US/UK collections, banking operations, and training in a call center or shared services environment?

• Do you have Basic understanding of training methodologies applied on virtual and F2F instructor-led classes?

• Do you have Exposure to UK banking or collections experience in other verticals?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?