Trainer – UK Financial Collections

Gratitude Inc

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13 hours ago

Trainer – UK Financial Collections

2-4 Year(s)

Quezon Calabarzon - Eastwood quezon city, Manila - Taguig

Job Description

Key Skills

Coaching BPO Call center bachelors degree coaching skills Training Managerial Experience Proficient in MS Office UK Banking Industry

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JOB TITLE: Trainer – UK Financial Collections

LOCATION: Onsite — Eton Centris, Quezon City
WORK SETUP: 100% Onsite
WORK SHIFT: Shifting schedules, UK time

Role Overview

This role trains new hires and coaches existing agents within a UK Financial Collections account, managing quality metrics and ensuring compliance with financial regulations.

Key Responsibilities

Train new hires on collections processes and systems
Coach agents to improve performance
Manage quality metrics
Ensure compliance with financial regulations
Deliver training via virtual and face-to-face instructor-led classes

Qualifications (Non-Negotiable)

Bachelor's Degree
2–4 years' work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
Basic understanding of training methodologies applied to virtual and F2F instructor-led classes
Excellent communication and feedback/coaching skills
Stable work history (not a job hopper)
Must not be a current or former employee of a competing service provider in the account's outsourcing partner network

Key Skills

Strong knowledge of UK collections domain, regulations, and bucket flows
Excellent communication and coaching skills for training teams
Proficiency in MS Office

Recruitment Process

Initial Interview — HRI (Human Resource Interview)
L2 Interview — MS Teams
L3 Interview — MS Teams

Pre-Screening Questions

How many years of relevant experience do you have in UK/US collections, banking operations, and training in a call center or shared services environment?
Do you have a basic understanding of training methodologies applied to virtual and F2F instructor-led classes?
Do you have exposure to UK banking or collections experience in other verticals?
What is your last drawn salary?
What is your salary expectation?
Are you amenable to working onsite in QC with a shifting schedule?
When are you available to start once hired?

Skills tags to add:

BPO Call Center
Bachelor's Degree
UK Banking Industry
Coaching Skills
Training Methodologies
Collections Domain Knowledge
MS Office

Role

Training Manager

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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