Trainer – UK Financial Customer Service

Job Title: Trainer – UK Financial Customer Service

Account: UK Financial Customer Service
Location: Eton Centris, Quezon City (100% Onsite)
Shift: Rotational (UK Shift)
Salary: Up to 30% hike from last drawn salary + ₱2,400 allowance (based on experience)
Start Date: ASAP

We are looking for an experienced Trainer with a background in UK/US Banking Operations to deliver engaging training programs, coach new hires, and drive performance excellence in a financial customer service environment.

Key Responsibilities:

• Conduct classroom and virtual training for new hires.

• Deliver process, product, and compliance training.

• Provide coaching, feedback, and support during training and OJT.

• Conduct assessments and evaluate trainee performance.

• Audit agent cases and identify performance gaps.

• Maintain training reports, records, and performance dashboards.

• Conduct refresher training based on business needs.

• Track training effectiveness and operational metrics.

• Ensure compliance with client and company policies.

• Collaborate with stakeholders to improve training quality.

Requirements:

• Bachelor's Degree.

• 2–4 years of experience in US/UK banking operations and training within a BPO or shared services environment.

• Experience in mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related financial processes.

• Strong understanding of virtual and classroom training methodologies.

• Excellent communication, coaching, and presentation skills.

• Exposure to the US or UK banking industry is preferred.

• Must be willing to work onsite in Quezon City on UK shifts.

• Candidates must not be current or former Wipro employees.

Important Notes:

• Experience only in insurance or payroll is not eligible.

• Candidates with loan origination or motor financing experience are highly preferred.

Questionnaire Form (Mandatory):

Please complete the questionnaire before your application can be processed:

https://myglit.com/lateral/cref/2b510189bc

Note: Filling out the above questionnaire is mandatory. Applications submitted without completing the form will not be considered.