Trainer-US/UK Collections Account
Gratitude IncTrainer-US/UK Collections Account
Job Description
Key Skills
166 candidate(s) have already applied for this Job. Apply now
Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper
• Must not be a present or former employee of Wipro
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Role
Process Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Care
Gratitude Inc1 - 10 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Customer service representative- FSL Taguig
Gratitude Inc1 - 15 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
TL Spanish billingual Account -Cognizant
Gratitude Inc3 - 5 Year(s)
100 - 120 Thousand p.m
Manila, Philippines
SENIOR SAP BASIS ARCHITECT
Gratitude Inc8 - 10 Year(s)
190 - 200 Thousand p.m
Manila, Philippines
Senior Mainframe System Administrator
Gratitude Inc5 - 6 Year(s)
Confidential
Manila, Philippines
SailPoint IdentityIQ Specialist
Gratitude Inc3 - 10 Year(s)
Confidential
Manila, Philippines
Multilingual service Desk Analyst ( Estonian)
Gratitude Inc3 - 4 Year(s)
60 - 70 Thousand p.m
Manila, Philippines
CSR Cognizant company -CSR Music Expert
Gratitude Inc1 - 17 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Lead Microsoft 365Architect & Developer
Gratitude Inc7 - 15 Year(s)
140 - 150 Thousand p.m
Manila, Philippines