Trainer-US/UK Collections Account
Gratitude IncTrainer-US/UK Collections Account
Job Description
Key Skills
105 candidate(s) have already applied for this Job. Apply now
Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper
• Must not be a present or former employee of Wipro
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Role
Process Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senoir AX/SQL Technical Expert
Gratitude Inc5 - 10 Year(s)
150 - 160 Thousand p.m
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Microsoft Azure AD Engineer
Gratitude Inc2 - 30 Year(s)
50 - 70 Thousand p.m
Manila, Philippines
Operations Supervisor| Insurance
Gratitude Inc3 - 10 Year(s)
35 - 45 Thousand p.m
Manila, Philippines
Service Desk Transformation Consultant
Gratitude Inc6 - 32 Year(s)
100 - 130 Thousand p.m
Manila, Philippines
Service desk representative ( SD)
Gratitude Inc2 - 25 Year(s)
30 - 45 Thousand p.m
Manila, Philippines
IT Service Desk | Onsite in BGC Taguig
Gratitude Inc2 - 4 Year(s)
25 - 45 Thousand p.m
Manila, Philippines
Customer Retention Service
Gratitude Inc0 - 2 Year(s)
Confidential
Manila, Philippines
Clients Services Agent - Financial Account
Gratitude Inc3 - 4 Year(s)
Confidential
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines