Training Manager (Service Desk)

Gratitude Inc

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1 day ago

Training Manager (Service Desk)

6-40 Year(s)

85 - 100 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Communication Skills Service Desk BPO Skills management skills

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Position: Training Manager (Service Desk)
Location: Eastwood, Quezon City
Salary: 88K-98K package (80K-90K base)
Work set up: On-site
Work shift: Flexible to work in a 24x7 environment
Target start date: ASAP
Headcount: 2

Qualifications :

• At least a Bachelor’s degree holder.
• Experience in handling training for Service Desk (SD) accounts – required.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.
• Responsible for New Hire training (end-to-end).
• Excellent communication skills – both written and verbal.
• Excellent time management skills.
• Understanding of training methodologies and global standards of training effectiveness measurement.
•Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.
• BPO experience is required.
• Experience in handling large ramp-ups across multiple geographies.
• Experience in handling a team of trainers and Assistant Managers is preferred but not required.
• Train the Trainer Certification (internal/external).
• Master Trainer Certification – preferred.
• Willing to work from the office and flexible to work in a 24/7 environment; Eastwood location.

Additional Requirements:
• Valid passport.
• Ready for domestic and international travel on short notice.

Interested and qualified candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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