Training & Quality Manager (IT as a Service)

Gratitude Inc

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1 day ago

Training & Quality Manager (IT as a Service)

5-8 Year(s)

₱ 90 - ₱ 165K p.m

Manila (Taguig)

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Job Description

Key Skills

SQL Technical Support SAAS Digital Advertising IT Helpdesk Experience

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Job Title: Training & Quality Manager (IT as a Service)

Program: Digital & Technical

Location: McKinley, Taguig

Work Setup: Onsite

Shift: Night Shift (GY)

Salary: PHP 90,000–165,000 + Fixed Account Allowance (Allowance details should not be disclosed to candidates.)

Start Date: ASAP

Job Description

Teleperformance is hiring a Training & Quality Manager to lead training and quality initiatives for Digital & Technical Helpdesk operations. The ideal candidate should have strong experience in BPO Learning & Development, training management, IT Helpdesk, SaaS, SQL, APIs, and team leadership.

Key Responsibilities

Develop and deliver training programs for new and existing Helpdesk employees.
Identify skill gaps and design effective learning solutions.
Lead and mentor a team of trainers.
Evaluate and improve training materials and delivery methods.
Collaborate with business leaders to align training with organizational goals.
Maintain training records and measure program effectiveness.
Support technical training on SQL, APIs, integrations, SaaS platforms, and digital advertising products.

Eligibility

5+ years of BPO Training/L&D experience.
3–4 years of Training Management experience.
Experience managing a team of trainers.
Experience in IT Helpdesk, SaaS, Technical Support, or Digital Advertising.
Advanced SQL proficiency and knowledge of APIs & integrations.
Bachelor's degree in human resources, Organizational Development, or a related field.
Willing to work onsite in McKinley, Taguig on a night shift.

Note: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Mandatory Questionnaire

Please complete the application form before applying:

Questionnaire Link: https://myglit.com/lateral/cref/284d97b4c8

Note: Filling out this questionnaire is mandatory. Only candidates who complete the form will be considered for the hiring process.

Role

Training Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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