Training & Quality Manager (IT as a Service)

Job Title: Training & Quality Manager (IT as a Service)

Program: Digital & Technical

Location: McKinley, Taguig

Work Setup: Onsite

Shift: Night Shift (GY)

Salary: PHP 90,000–165,000 + Fixed Account Allowance (Allowance details should not be disclosed to candidates.)

Start Date: ASAP

Job Description

Teleperformance is hiring a Training & Quality Manager to lead training and quality initiatives for Digital & Technical Helpdesk operations. The ideal candidate should have strong experience in BPO Learning & Development, training management, IT Helpdesk, SaaS, SQL, APIs, and team leadership.

Key Responsibilities

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  Develop and deliver training programs for new and existing Helpdesk employees.
  
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  Identify skill gaps and design effective learning solutions.
  
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  Lead and mentor a team of trainers.
  
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  Evaluate and improve training materials and delivery methods.
  
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  Collaborate with business leaders to align training with organizational goals.
  
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  Maintain training records and measure program effectiveness.
  
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  Support technical training on SQL, APIs, integrations, SaaS platforms, and digital advertising products.
  
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Eligibility

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  5+ years of BPO Training/L&D experience.
  
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  3–4 years of Training Management experience.
  
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  Experience managing a team of trainers.
  
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  Experience in IT Helpdesk, SaaS, Technical Support, or Digital Advertising.
  
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  Advanced SQL proficiency and knowledge of APIs & integrations.
  
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  Bachelor's degree in human resources, Organizational Development, or a related field.
  
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  Willing to work onsite in McKinley, Taguig on a night shift.
  
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Note: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Mandatory Questionnaire

Please complete the application form before applying:

Questionnaire Link: https://myglit.com/lateral/cref/284d97b4c8

Note: Filling out this questionnaire is mandatory. Only candidates who complete the form will be considered for the hiring process.