Training & Quality Manager – IT Services

Are you passionate about developing high-performing technical support teams? We’re looking for an experienced Training & Quality Manager to lead learning initiatives for an IT Services program, driving training excellence, team performance, and continuous improvement in a fast-paced BPO environment.

What You’ll Do

* Design and deliver engaging training programs for technical support and helpdesk teams.
* Lead, coach, and develop a team of trainers while ensuring high-quality training delivery.
* Identify skill gaps and create learning solutions that improve performance.
* Partner with business leaders to align training with operational goals.
* Measure training effectiveness using learning analytics and performance metrics.
* Continuously improve training content, processes, and learner experience.

What We’re Looking For

* 5+ years of experience in BPO Training, Learning & Development, or Quality.
* 3+ years of experience leading training teams or managing training programs.
* Experience supporting IT Helpdesk, Technical Support, SaaS, or Digital Technology environments.
* Strong facilitation, coaching, stakeholder management, and presentation skills.
* Advanced SQL proficiency for reporting and learning analytics.
* Knowledge of APIs, integrations, or technical platforms is highly desirable.
* Experience in digital advertising is an advantage.
* Bachelor’s degree in Human Resources, Organizational Development, or a related field.

Why Apply?

* Competitive salary package
* Lead learning and quality initiatives for a global technical program
* Career growth and leadership opportunities
* Work with innovative technologies and high-performing teams

Apply Now

If your experience matches this opportunity, submit your updated CV today.

Only shortlisted candidates will be contacted.