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GRATITUDE INC
APAC · AFRICA · U.S.A

TRAINING SPECIALIST – CLINICAL PROGRAMS 🩺

12 Views 2 hours ago
Experience 1–20 Year(s)
₱
Salary Confidential
Location Manila (Fairview Quezon City)
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Job Description


NOW HIRING: TRAINING SPECIALIST – CLINICAL PROGRAMS 🩺


Location: Vertis North, Quezon City

Work Setup: Onsite

Shift: US Day Shift

Salary: Open, depending on experience and qualifications

Target Start: On or before December 15

Headcount: 1


Qualifications:



  • BS Nursing graduate with an active PHRN license

  • Active, unrestricted USRN license (NCLEX passer)

  • At least 3 years of clinical experience

  • 1–2 years of clinical training or facilitation experience

  • Experience in Healthcare BPO training and UR/UM operations

  • Knowledge of US managed care, HIPAA/PHI compliance, and clinical documentation

  • Willing to work onsite in Vertis North, Quezon City


Key Responsibilities:



  • Conduct clinical onboarding and continuing education

  • Train clinical staff on UM/UR, Case Management, and clinical protocols

  • Facilitate competency assessments and case simulations

  • Develop training materials, SOPs, and workflow guides


Important: Candidates must complete an onsite clinical review writing assessment during the interview. A laptop or desktop computer is required.


STRICT HIRING RESTRICTIONS: Former employees of Teleperformance (TP), PSG Global, Majorel, and Aegis are not eligible.


Interested and qualified candidates? Send your updated CV via PM now!


Key Skills

2 Skills
USRN clinical experience

Role Specifications

Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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