Job Description: Training Specialist – Clinical Programs

Work Location: Vertis North, Quezon City, Philippines
Work Setup: 100% Onsite
Shift Schedule: US Day Shift
Salary: Open, based on current/previous salary, experience, qualifications, and client budget
Target Start Date: On or before December 15, 2026
Headcount: 1

Job Overview

We are seeking a qualified Training Specialist – Clinical Programs to deliver clinical training and competency development for licensed healthcare professionals supporting US managed care operations.

The successful candidate will facilitate onboarding, pre-production training, and continuing education programs while strengthening clinical knowledge, documentation quality, and compliance with healthcare regulations. This role requires an active Philippine RN license, an active and unrestricted USRN license, and hands-on experience in clinical training and Utilization Management (UM) or Utilization Review (UR) operations.

Key Responsibilities

• Facilitate onboarding, pre-production, and continuing education (CE) programs for clinical staff.

• Deliver training on Utilization Management (UM), Utilization Review (UR), Case Management (CM), clinical documentation, and established clinical protocols.

• Train clinical teams on HIPAA, Protected Health Information (PHI), patient confidentiality, and applicable compliance requirements.

• Conduct clinical skills validations, case simulations, knowledge checks, and competency assessments.

• Perform clinical review writing assessments and provide feedback to improve accuracy, documentation quality, and clinical decision-making.

• Develop, review, and update training materials, standard operating procedures (SOPs), job aids, and workflow guides.

• Maintain accurate, complete, and audit-ready training records, competency files, and assessment documentation.

• Identify knowledge and performance gaps and recommend targeted coaching, refresher training, and development plans.

• Collaborate with Operations, Quality Assurance (QA), and Talent Acquisition (TA) to support operational performance and clinical hiring needs.

• Ensure training content reflects current workflows, client requirements, healthcare policies, and applicable compliance standards.

• Support continuous learning and competency development across clinical teams.

Qualifications and Requirements

• Bachelor of Science in Nursing (BSN).

• Active Philippine Registered Nurse (PHRN) license.

• Active, unrestricted US Registered Nurse (USRN) license; NCLEX must have been passed.

• At least 3 years of clinical experience.

• At least 1–2 years of clinical training, education, or facilitation experience.

• Healthcare BPO training experience.

• Experience supporting Utilization Review (UR) or Utilization Management (UM) operations.

• Strong understanding of US managed care, clinical workflows, clinical documentation, and HIPAA/PHI compliance.

• Excellent communication, presentation, facilitation, and clinical writing skills.

• Ability to assess clinical competency, deliver constructive feedback, and support continuous improvement.

• Strong organizational skills and the ability to maintain accurate training documentation.

• Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience.

• Willingness to work 100% onsite at Vertis North, Quezon City, on a US day shift.

Preferred Qualifications

• Exposure to URAC or NCQA standards.

• Experience with clinical documentation platforms and healthcare systems.

• Experience developing clinical training curricula, competency assessments, and job aids.

• Background in clinical quality improvement or healthcare BPO learning and development.

License Requirements

Candidates must maintain an active Philippine RN license and an active, unrestricted USRN license. Candidates whose licenses are approaching expiration must be willing to renew them.

Required Assessment

Candidates must complete an on-the-spot clinical review writing assessment during the interview process.

Please advise candidates in advance to bring a laptop or desktop computer to complete the assessment.

Recruitment Process

1. Profile Validation

2. Profile Review

3. Talent Acquisition (TA) Interview

4. Hiring Manager (HM) Interview

5. Client Interview

Important Hiring Restrictions

• Former Teleperformance (TP) employees are not eligible for rehire, either directly or through a third party.

• Candidates with previous employment at PSG Global, Majorel, or Aegis are also ineligible under the client's hiring restrictions.

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of clinical and healthcare operations experience do you have?

3. How many years of experience do you have in clinical training, education, or facilitation?

4. Do you have experience in US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance? Please provide details.

5. Do you hold an active Philippine RN (PHRN) license and an active, unrestricted USRN license? When do your licenses expire?

6. Are you currently working as a Clinical Trainer or Apprentice Trainer?

7. What is your last-drawn salary?

8. What is your expected salary?

9. Are you willing to work 100% onsite at Vertis North, Quezon City, on a US day shift?

10. Can you start on or before December 15, 2026?

11. Are you willing to complete the clinical review writing assessment using a laptop or desktop computer?

12. Have you previously worked for Teleperformance, PSG Global, Majorel, or Aegis?

Ideal Candidate Profile: An actively licensed PHRN and USRN with clinical experience, healthcare BPO training expertise, and hands-on exposure to US managed care and UR/UM operations, capable of building clinical competency and maintaining high standards of documentation and compliance.