Transformation and Process Excellence Manager - BPO

Gratitude Inc

171 Views

15 hours ago

3-5 Year(s)

₱ 110 - ₱ 120K p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

Business Transformation Transformation Lead Business Excellence Transformation projects process excellence senior manager

1 candidate(s) have already applied for this Job. Apply now

Work Setup: WFH/Remote

Shift: Night Shift (9pm-6am)

Industry: Healthcare/BPO

Key responsibilities include:

Lead and own projects by identifying and analysing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions and tracking and reporting progress, and documenting end to end project details including ROI identification.

Assist Operations in their transformation Projects through mentorship by identifying and analysing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions and ensuring progress tracking and reporting including ROI in the transformation projects Tracker

Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analysing, and providing recommendations for process improvement

Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation

Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of the innovation engine idea

May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation, innovation, and Lean Six Sigma

Qualification Requirement:

- Lean Six Sigma Green Belt Certified

- At least 3 years in BPO in Transformation

- Led and Co-Lead Lean Six Sigma Projects

- Healthcare and/ or Content Management vertical Experience

- Knowledge on Data Analytics and Technology Solutions

Job Types: Full-time, Permanent

Salary: Php120,000.00 per month

Application Question(s):

Current Salary

Are you ok with the salary offer of 120k for a remote role?

Whatsapp number

Are you Lean Six Sigma Green Belt Certified?

Do you have 3 year experience as a Transformation and Process Excellence Manager in a BPO set up?

Do you have knowledge of Data Analytics and Technology Solutions?

Do you have experience in Healthcare, BPOor Content Management vertical?

Notice Period

Education:

Bachelor's (Required)

Shift availability:

Night Shift (Preferred)

Role

Head/VP/GM-Transitions

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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