Transformation and Process Excellence Manager - WFH (Night Shift)

Gratitude Inc

814 Views

16 hours ago

3-5 Year(s)

₱ 110 - ₱ 120K p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

BPO industry Lean Six Sigma Certified

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Job Description:

Lead and own projects by identifying and analysing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions and tracking and reporting progress, and documenting end to end project details including ROI identification.

Assist Operations in their transformation Projects through mentorship by identifying and analysing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions and ensuring progress tracking and reporting including ROI in the transformation projects Tracker

Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analysing, and providing recommendations for process improvement

Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation

Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of the innovation engine idea

May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation, innovation, and Lean Six Sigma

Minimum Requirements:

LSS Green Belt Certified

At least 3 years in BPO in Transformation

Led and Co-Lead LSS Projects

Preference:

Healthcare and/ or Content Management vertical Experience

Knowledge on Data Analytics and Technology Solutions

Role

Manager-Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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