Travel Associate (GDS & Sales)

Gratitude Inc

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Travel Associate (GDS & Sales)

1-5 Year(s)

15 - 30 Thousand p.m

Manila

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Sales GDS Travel Accounts BPO Travel Account Travel and Hospitality GDS tool GDS tools (e.g., Amadeus, Sabre, Galileo) Airline/Travel domain experience GDS (Amadeus, Galileo, Sabre) Travel Experience

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Job Opening: WNS Travel Associate (GDS & Sales)

Salary: 18,000 – 28,000
Work Setup: Onsite
Schedule: Shifting Schedule

Job Description

WNS Company are looking for motivated, customer-focused, and goal-driven individuals to join our team as Travel Associates. The role involves handling travel-related inquiries, assisting customers with reservations and bookings, providing excellent customer service, and promoting travel products and services. Candidates with experience in GDS/Sabre systems or sales are highly encouraged to apply.

Key Responsibilities

Assist customers with travel bookings, reservations, and inquiries.
Handle flight changes, cancellations, and rebooking requests.
Utilize GDS platforms, particularly Sabre, for ticketing and reservations when required.
Provide accurate travel information and recommend suitable solutions to customers.
Build and maintain positive customer relationships.
Achieve company performance and sales targets.
Deliver excellent customer service in a fast-paced environment.

Qualifications

At least a High School Graduate.
Candidates must have either:
- At least 1 year GDS Sabre experience, or
- At least 1 year Sales experience (BPO or Non-BPO).
Strong communication and interpersonal skills.
Customer-oriented with a sales-driven mindset.
Willing to work onsite and on a shifting schedule.
Ability to multitask and work efficiently under pressure.

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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