(URGENT) Client Services Manager-MOA

Gratitude Inc

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3 weeks ago

(URGENT) Client Services Manager-MOA

5-10 Year(s)

Manila

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Job Description

Key Skills

bpo Travel and Hospitality Client Services Manager coaching, training and performance Excellent verbal and written communication skills

83 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Job Title: Client Services Manager

Program: Travel and Hospitality

Work Location: MOA

Work Setup & Schedule: Onsite / Night Shift

Salary: 110K max (package)

Headcount: 1

Start Date: ASAP

Note: Former Teleperformance employees are not eligible for rehire, either directly or through third-party agencies.

Job Details

What you'll be doing

·
Manage a team of customer service representatives, providing coaching, training, and performance feedback.

·
Monitor and analyze team and individual performance metrics to identify areas for improvement.

·
Implement effective quality assurance processes and provide feedback to drive operational excellence.

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Collaborate with department heads to optimize workflows and implement new policies or procedures.

·
Foster a positive, motivating team environment to support high staff engagement and retention.

·
Identify and address any operational issues, escalating to senior management as needed.

·
Ensure full compliance with client requirements, contractual obligations, and internal policies.

What we're looking for

·
Minimum of 3 years' CS Manager experience in a BPO environment.

·
Minimum of 1–2 years' experience in a Contact Center Operations Supervisor role.

·
Strong people management skills with the ability to lead, motivate, and develop a team.

·
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels.

·
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement.

·
Proficient in using contact center software and reporting tools.

·
Understanding of contact center metrics and the ability to drive performance improvements.

·
Familiarity with compliance and quality assurance processes in a contact center environment.

·
Willing to work on a shifting schedule.

Recruitment Process: TA Interview, Ops Interview, and Client Interview

Role

Client & Sales Administration

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Front Office Support / Administration /

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Thales Awor

Recruiter - Gratitude Inc

NA, nigeria

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