(URGENT) Clinical Service Desk Analyst | Service Desk Healthcare Account (Cebu)

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.

We have ongoing hiring for Clinical Service Desk Analyst positions at our BPO Partner in Cebu City.

Position: Clinical Service Desk Analyst (CSDA)
Location: Cebu City
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (supports a 24/7 operation)
Salary: 38,500 - 44,500 (package)
Headcount: 10
Target Start Date: August 14, 2026

About the Role:

Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.

Key Responsibilities

• Provide technical support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware/software issues in clinical systems
• Log, categorize, and prioritize incidents with detailed documentation
• Escalate complex issues to higher-level teams or vendors
• Assist clinicians with application use and training
• Contribute to knowledge base articles and troubleshooting guides
• Ensure compliance with healthcare regulations (HIPAA, etc.)
• Collaborate with clinical staff, IT teams, and vendors

Qualifications

• Strong understanding of healthcare workflows, clinical applications, and EHR systems
• Familiarity with healthcare compliance standards
• Excellent communication skills
• Strong problem-solving and customer service orientation
• Ability to multitask in a fast-paced environment

Mandatory Requirements

• Healthcare Service Desk background - Required
• At least 1 year of relevant experience
• Excellent English communication skills (minimum C1 proficiency level)
• Must be amenable to client and program requirements

Preferred Experience

• IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
• Experience troubleshooting healthcare applications and EHR systems
• Basic knowledge of ITIL processes in SLA-driven environments
• BPO experience is not required but a strong Healthcare Service Desk Background is preferred

To apply, please share your updated resume with the active email address and phone number here or via email at isay@gratitudephilippines.com

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!