Urgent Hiring | Cantonese Bilingual Customer Service Executive | Makati

Gratitude Inc

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16 hours ago

2-3 Year(s)

Manila (Makati)

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Job Description

Key Skills

Call Center CRM (Customer relationship Management) Customer Service Problem Solving email support Data Entry customer support Strong English Communication Skills Basic computer skills Cantonese Speaker Strong written and verbal communication- English Deep understanding of service excellence & complaint handling

6 candidate(s) have already applied for this Job. Apply now

Location: Makati, Metro Manila, Philippines

Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary: To Be Determined (TBD)
Employment Type: Project-Based / Contractual
Vacancies: 6–8
Target Start Date: November 2, 2026

Job Overview

We are hiring Cantonese Bilingual Customer Service Representatives who are proficient in both Cantonese and English to support customer service operations in Makati. Candidates from BPO and non-BPO backgrounds are welcome, provided they have strong communication skills and can work in a fast-paced customer-facing environment.

Successful candidates must be willing to work onsite, accommodate shifting schedules, and join on or before November 2, 2026.

Key Responsibilities

Handle customer inquiries and provide assistance in Cantonese and English through the assigned communication channels.
Communicate clearly with customers in both spoken and written Cantonese and English.
Understand customer concerns, provide accurate information, and resolve issues professionally.
Document customer interactions and maintain accurate records in the designated systems.
Follow company procedures, service standards, and quality guidelines.
Escalate complex issues to the appropriate team when necessary.
Maintain professionalism, confidentiality, and a customer-focused approach.

Qualifications

Proficient in Cantonese and English, both spoken and written.
Preferably 2–3 years of total work experience; candidates from non-BPO industries are welcome.
Strong verbal and written communication skills.
Willing to work onsite in Makati, Metro Manila.
Flexible to work shifting schedules, including weekends and holidays, as required for 24/7 operations.
Available to start on or before November 2, 2026.
Candidates who do not require visa sponsorship are preferred.

Pre-Screening Questions

How many years of total work experience do you have?
What is your Cantonese proficiency level?
What is your nationality?
Which city and country are you currently residing in?
Do you have BPO experience? If yes, how many years?
What was your last drawn monthly salary?
What is your expected monthly salary?
Are you amenable to working onsite in Makati on a shifting schedule?
What is your current notice period?
Can you start on or before November 2, 2026?

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

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