URGENT HIRING FOR SERVICE DESK TRANSFORMATION CONSULTANT

Gratitude Inc

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1 month ago

URGENT HIRING FOR SERVICE DESK TRANSFORMATION CONSULTANT

6-8 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk BPO Skills BPO Operations machine learning bpo Transformation Consultant Bachelor’s degree Natural Language Processing (NLP) AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Position: Service Desk Transformation Consultant

Location: Eastwood, Quezon City

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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