(URGENT HIRING) Kyriba Technical Support Specialist | Hybrid – Makati

Location: Makati City, Philippines

Work Setup: Hybrid
Shift: Mid Shift (3:00 PM – 12:00 AM)
Salary Range: PHP 100,000 – 108,000 per month
Experience: 5+ Years
Headcount: 1
Employment Type: Full-Time

Job Summary

We are looking for an experienced Kyriba Application Support Analyst to manage and support Treasury Management Systems (TMS), enterprise application integrations, and critical financial technology operations.

The successful candidate will provide Level 2 and Level 3 application support, troubleshoot complex technical issues, maintain system integrations, and ensure the stability, security, and performance of Kyriba and its connected enterprise platforms.

Candidates with strong hands-on Kyriba experience, SAP integration knowledge, treasury technology exposure, and proven project implementation experience are highly preferred.

Key Responsibilities

1. Application Support & Operations

• Provide L2/L3 application support for Kyriba and associated enterprise integrations.

• Monitor application performance, system availability, integration processing, and operational health.

• Troubleshoot production incidents, perform Root Cause Analysis (RCA), and implement preventive measures.

• Coordinate issue resolution with vendors, banking partners, Treasury, ERP, Infrastructure, and Integration teams.

• Support application upgrades, patches, releases, maintenance, and system enhancements.

• Maintain technical documentation, support procedures, and knowledge articles.

2. Integration Management

• Support and maintain integrations between Kyriba, SAP ERP, Azure services, Data & Analytics platforms, and other enterprise applications.

• Monitor inbound/outbound interfaces, APIs, managed file transfers, and batch processing.

• Troubleshoot integration failures, connectivity issues, data synchronization, and transaction processing errors.

• Ensure secure, accurate, and reliable treasury-related data exchange.

• Support integration design reviews, testing, deployment, and post-implementation activities.

• Coordinate with external financial service providers, including Bloomberg, FXall, State Street, banks, and treasury partners.

• Troubleshoot secure file transfers, authentication, certificates, and external connectivity issues.

3. Project Delivery & Continuous Improvement

• Participate in Agile and SAFe ceremonies, sprint planning, backlog refinement, and release activities.

• Support requirements gathering, solution design, testing, implementation, and deployment.

• Identify automation opportunities to improve monitoring, operational efficiency, and treasury workflows.

• Recommend system enhancements, process improvements, and service optimization initiatives.

4. Security, Compliance & Release Management

• Follow IT governance, SOX compliance, audit, access management, and segregation-of-duties requirements.

• Support secure data transmission using PGP encryption, SSH, digital certificates, and public/private key management.

• Participate in application testing, upgrades, patches, and production releases.

• Support IAM, cybersecurity, operational resilience, business continuity, and disaster recovery requirements.

• Perform log analysis, application monitoring, performance troubleshooting, and end-to-end transaction flow analysis.

Required Qualifications & Skills

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline.

• Minimum 5 years of experience in IT application support, systems administration, technical operations, or enterprise application support.

• Hands-on experience supporting Kyriba or other Treasury Management Systems (TMS).

• Strong knowledge of application integrations, including API-based, messaging-based, and file-based data exchanges.

• Experience with SAP S/4HANA, SAP ECC, or other ERP platforms.

• Understanding of secure file transfers, PGP encryption, SSH, digital certificates, and authentication mechanisms.

• Experience in incident management, problem management, RCA, application monitoring, and production support.

• Knowledge of IT governance, SOX compliance, change management, audit controls, and access management.

• Experience supporting application upgrades, testing, patches, and technical enhancements.

• Strong troubleshooting, analytical, communication, and stakeholder management skills.

Preferred Skills

• Hands-on Kyriba configuration, administration, technical support, and integration project experience.

• Knowledge of Treasury Management, Cash Management, banking integrations, and financial data workflows.

• Exposure to Bloomberg, FXall, State Street, and other financial platforms.

• Experience integrating Kyriba with SAP, Azure, and Data & Analytics solutions.

• Familiarity with DevOps, release management, source control, version management, and deployment practices.

• Experience with cybersecurity, IAM, disaster recovery, and operational resilience.

• Exposure to Agile and SAFe delivery methodologies.

Ideal Candidate Profile

• Strong hands-on experience in Kyriba application support and integration projects.

• Proven experience resolving complex production and integration issues.

• Ability to work with Treasury, Finance, ERP, Infrastructure, Cybersecurity, and external vendors.

• Strong understanding of business-critical financial systems and secure data exchange.

• Demonstrated ownership of technical enhancements, releases, and application stability.

Candidate Pre-Screening Questions

1. What is your highest educational qualification?

2. How many years of professional experience do you have in IT application support, systems administration, or technical operations?

3. How many years of hands-on experience do you have in Kyriba application support, configuration, administration, and integration projects?

4. Have you worked on Kyriba integration projects involving SAP, banking platforms, or external financial systems? Please elaborate.

5. What is your current or last drawn salary?

6. What is your expected salary?

7. Are you willing to work on a hybrid arrangement in Makati City, Philippines, with a mid-shift schedule (3:00 PM – 12:00 AM)?

8. What is your current notice period?

Important Application Note: Candidates are requested to clearly highlight their latest Kyriba experience, technical responsibilities, integration projects, ERP exposure, and relevant implementation or production support achievements in their updated resumes/CVs.