Job Title: Multilingual Language – Cantonese

Work Setup: Onsite in Quezon City

Work Schedule: Shifting / Night Shift

Salary: 52,212.67 to 130,114.00 (Salary remains negotiable)

Sign-on Bonus: 20,000 + Incentives

Availability: ASAP

Job Qualifications

• Open to candidates with or without BPO experience.
  
• Speak fluently and spontaneously in the Cantonese language.
  
• Use the language effectively in a professional environment.
  
• Understand complex and extended conversations including implied meanings.
  
• Working knowledge of English is needed; training and client systems are in English.
  
• The primary language for customer interaction remains the languages specified in the table.
  
• Previous collections experience is highly preferred but not required.
  
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
  
• Candidate must be able to work on PH and with a valid working VISA.
  
• Also accepts Temporary Resident Visa for non-Filipino applicants.
  
• Eligible to work in the Philippines and available to start ASAP.

Language Skills

• Fluent in Cantonese.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
  
• Provide customer support in English and Cantonese Language.
  
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
  
• Resolve customer concerns efficiently while delivering a positive customer experience.
  
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
  
• Document customer interactions accurately using company systems and tools.
  
• Meet quality, productivity, attendance and customer satisfaction goals.
  
• Build trust and customer loyalty through exceptional service and problem-solving.
  
• Perform other duties as assigned to support business and operational needs.
  

Benefits

• Company events
  
• Free Parking
  
• Health Insurance
  
• Life Insurance
  
• Paid Training
  
• Promotion to Permanent employee