URGENT Hiring | Multilingual Service Desk Analyst (Dutch + French + English) | Onsite | Taguig, Philippines

Gratitude Inc

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2 days ago

URGENT Hiring | Multilingual Service Desk Analyst (Dutch + French + English) | Onsite | Taguig, Philippines

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Technical Support IT SERVICE DESK Fluent Dutch speaker Excellent written and oral communications skills Proficiency in French and English language

1 candidate(s) have already applied for this Job. Apply now

URGENT Hiring | Multilingual Service Desk Analyst (Dutch + French + English) | Onsite | Taguig, Philippines

Job Title: Multilingual Service Desk Analyst (Dutch, French & English)

Department: Service Desk / End User Services

Location: Taguig City, Metro Manila, Philippines

Work Setup: 100% Onsite

Work Schedule: Rotating/Shifting Schedule

Employment Type: Full-Time

Salary: Competitive / Open Budget

Open Positions: 2

Visa Sponsorship Available: Working visa processing is available for qualified international candidates. Applicants with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) are highly preferred.

Join a Global IT Service Desk Team

Are you fluent in Dutch, French, and English with a passion for customer support and technical troubleshooting?

We are looking for a Multilingual Service Desk Analyst to provide first-line IT support for global users. Whether you already have Service Desk experience or a strong technical support background, this is an excellent opportunity to work with a leading multinational IT consulting company.

Key Responsibilities

As a Multilingual Service Desk Analyst, you will:

Deliver first-level IT Service Desk support via phone, email, chat, and ticketing systems.
Troubleshoot hardware, software, network, VPN, Microsoft 365, password, and application issues.
Resolve incidents and service requests efficiently while meeting SLA targets.
Provide outstanding customer service in Dutch, French, and English.
Accurately document incidents, resolutions, and customer interactions.
Escalate unresolved technical issues according to established procedures.
Maintain a high level of professionalism, accuracy, and customer satisfaction.
Stay updated on products, systems, operational procedures, and knowledge base articles.
Support Service Desk Specialists and Managers with service requests and non-complex work orders.
Work closely with global teams, clients, and internal stakeholders.
Follow assigned shifts, schedules, and operational guidelines.

Minimum Qualifications

Education

Bachelor's degree or equivalent experience is an advantage.

Language Requirements (Mandatory)

Applicants must be able to:

Speak fluent Dutch
Read and write Dutch
Speak fluent French
Read and write French
Communicate confidently in English

Technical Requirements

Minimum 2 years of Technical Support, Help Desk, Desktop Support, or IT Service Desk experience
Strong troubleshooting and problem-solving skills
Excellent customer service skills
Experience supporting Windows operating systems, Microsoft Office/Microsoft 365, VPN, Active Directory, or similar enterprise environments is an advantage
Experience using ticketing tools such as ServiceNow, Remedy, Jira, Zendesk, or similar is preferred

Required Skills

Multilingual Customer Support
IT Service Desk
Help Desk Support
Technical Support
Incident Management
Ticket Management
Remote Troubleshooting
Active Directory
Microsoft Windows
Microsoft 365
VPN Support
Password Reset
Customer Service
Communication Skills
Problem Solving
Email Support
Phone Support

Ideal Candidate

We're looking for someone who:

Is fluent in Dutch, French, and English
Enjoys solving technical issues
Delivers exceptional customer experiences
Can work in a fast-paced global environment
Learns new technologies quickly
Works well independently and as part of a team
Is willing to work onsite in Taguig on a rotating shift

Non-Negotiable Requirements

Applicants must meet ALL of the following:

Fluent in Dutch, French, and English
Minimum 2 years of Technical Support or IT Help Desk experience
Willing to work 100% onsite in Taguig City
Excellent verbal and written communication skills
Stable employment history (no frequent job changes)

What We Offer

Competitive salary (Open Budget)
Visa sponsorship for qualified international applicants
Opportunity to work with a leading multinational IT consulting company
Career growth within a global Service Desk organization
Exposure to international clients and enterprise technologies
Professional development and training opportunities

Pre-Screening Questions

Please include the following information with your application:

Are you fluent in speaking, reading, and writing Dutch?
Are you fluent in speaking, reading, and writing French?
What is your level of English proficiency?
What is your nationality?
What type of visa do you currently hold (if applicable)?
What is your current location?
How many years of Technical Support or IT Service Desk experience do you have?
Which ticketing systems or ITSM tools have you used (e.g., ServiceNow, Remedy, Jira, Zendesk)?
What was your most recent monthly salary?
What is your expected monthly salary?
What is your notice period or earliest available start date?
Are you willing to work 100% onsite in Taguig on a shifting schedule?

SEO Keywords (Google Jobs, LinkedIn, Indeed, JobStreet, Foundit, AI Search)

Dutch Jobs Philippines, French Jobs Philippines, Trilingual Jobs, Multilingual Service Desk Analyst, Dutch French English Jobs, IT Service Desk, Help Desk Analyst, Technical Support Engineer, Desktop Support, Customer Support, ServiceNow, IT Help Desk, Technical Support Specialist, IT Support Jobs, Dutch Speaker Jobs, French Speaker Jobs, Bilingual IT Support, Global Service Desk, End User Support, Taguig Jobs, Metro Manila Jobs, Visa Sponsorship Philippines, Onsite IT Jobs, Multilingual Customer Support, Enterprise IT Support.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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