URGENT HIRING: WFM SOFTWARE ADMINISTRATOR 1 – NCLH

URGENT HIRING: WFM SOFTWARE ADMINISTRATOR 1 – NCLH

Work Location: MOA, Philippines

Work Setup: Onsite

⏰ Work Schedule: Shifting

SALARY PACKAGE

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• Basic Salary: Up to ₱32,000
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• Night Differential: 20%
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• Allowance: ₱1,000
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JOB RESPONSIBILITIES

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• Manage and support Workforce Management (WFM) systems.
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• Handle workforce planning, staffing, scheduling and forecasting.
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• Generate and analyze workforce reports.
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• Monitor schedule adherence and workforce performance.
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• Identify process improvements and operational efficiencies.
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• Support contact center operations and system implementations.
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• Assist in training and guiding junior team members.
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• Ensure continuous improvement of workforce management processes.
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QUALIFICATIONS

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• Bachelor's degree in a related field.
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• 1–2 years of experience in WFM, workforce planning, scheduling or forecasting.
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• Knowledge of WFM tools such as Verint, NICE IEX, Aspect or Genesys.
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• Strong Microsoft Excel and reporting skills.
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• Excellent analytical and problem-solving abilities.
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• BPO/contact center experience preferred.
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• Leadership or team coordination experience is an advantage.
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IMPORTANT NOTE:
Former Teleperformance employees are NOT eligible for rehire, whether directly or through a third party.

Interested and qualified candidates are encouraged to apply ASAP!

Kindly share this opportunity with friends and colleagues who meet the requirements.

DON'T MISS THIS OPPORTUNITY!