Job Overview

We are looking for an experienced Outbound Sales Assistant Manager to lead and manage a sales team supporting a Travel Account. The role is responsible for driving outbound sales performance, achieving revenue and productivity targets, managing team performance, and ensuring a high level of customer experience.

The ideal candidate should have strong experience in outbound sales, preferably within the Travel or Hospitality industry, along with proven people-management, coaching, performance-management, and sales leadership skills.

Key Responsibilities

Lead and manage day-to-day outbound sales operations for a Travel Account.
Supervise, coach, and motivate sales representatives to achieve revenue, conversion, productivity, and quality targets.
Drive outbound sales campaigns and ensure achievement of individual and team sales goals.
Monitor sales performance, conversion rates, productivity, attendance, and other key performance indicators.
Conduct regular coaching sessions, performance reviews, team huddles, and feedback sessions.
Identify performance gaps and implement effective action plans to improve sales results.
Monitor sales calls and ensure representatives follow established sales processes and quality standards.
Handle escalated customer concerns and complex sales-related issues.
Develop strategies to improve lead conversion, sales effectiveness, customer retention, and revenue generation.
Analyze sales reports and performance data to identify trends and opportunities.
Work closely with operations, training, quality, workforce management, and other support teams.
Ensure compliance with company policies, sales procedures, and client requirements.
Assist in developing and implementing sales strategies, processes, and best practices.
Support onboarding, training, mentoring, and development of sales team members.
Promote a high-performance and customer-focused culture within the team.
Provide regular operational and sales performance updates to management.
Identify opportunities for process improvement and operational efficiency.

Required Qualifications

Bachelor's degree in any field is preferred.
3+ years of experience in sales, preferably in BPO, Travel, Hospitality, or Customer Service environments.
At least 1–2 years of experience in a supervisory, team lead, or assistant manager role.
Strong experience in outbound sales and sales performance management.
Proven ability to achieve and exceed sales targets.
Experience managing sales teams and coaching sales representatives.
Strong knowledge of sales KPIs, conversion metrics, productivity, and revenue performance.
Excellent communication, negotiation, persuasion, and presentation skills.
Strong analytical and problem-solving abilities.
Experience handling customer escalations and complex sales situations.
Ability to work in a fast-paced, target-driven environment.

Preferred Travel & Hospitality Experience

Experience handling any of the following will be an advantage:

Travel account
Airline sales
Hotel or accommodation sales
Travel reservations
Vacation packages
Flight bookings
Travel insurance
Tour packages
Hospitality sales
Travel customer service

Core Skills

Outbound Sales
Sales Leadership
Travel Account Operations
Team Management
People Management
Sales Coaching
Performance Management
Sales Target Achievement
Lead Conversion
Revenue Generation
Customer Service
Sales Analytics
KPI Management
Escalation Management
Negotiation
Process Improvement
Stakeholder Management

Work Requirements

Willingness to work onsite.
Willingness to work on a shifting schedule.
Ability to manage sales targets and operational priorities in a fast-paced environment.
Ability to lead and motivate a high-performing sales team.
Strong flexibility to support business and operational requirements.

Eligibility

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Role

Sales - Inbound

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.