URGENT! SME for US Mortgage Servicing Voice Campaign | Clark
Gratitude IncURGENT! SME for US Mortgage Servicing Voice Campaign | Clark
Job Description
Key Skills
7 candidate(s) have already applied for this Job. Apply now
Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.
We are currently hiring a Subject Matter Expert (SME) for our BPO Partner in Clark, Pampanga.
Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga
Work schedule: Flexible schedule
Salary: Up to PHP 38,050 per month (Basic pay: PHP 25,000 – PHP 35,000, Allowance: PHP 3,050). Other perks may be discussed with the client
Target start date: ASAP
Potential relocation package may include:
- One-time relocation allowance (approximately PHP 10,000+; subject to verification).
- One-way transportation support (airfare or land transportation).
- Up to 30 days of accommodation.
Minimum Qualifications:
- At least two years of completion in College/ 2nd year level
- At least 1 year of SME experience.
- Experience supporting a US Mortgage Servicing Campaign is a critical requirement.
- SME experience specifically within a US Mortgage Servicing voice account will be prioritized
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends
- Excellent communication skills (verbal and written) with the ability to influence stakeholders
- Proven leadership and coaching experience in a BPO or shared services environment
- Strong stakeholder management and collaboration skills
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Background in US Residential Mortgage Servicing (Voice) is required
- Familiarity with performance management tools, QA frameworks, and LMS platforms
Alternative profiles that may be considered:
- Candidates with SME experience in another campaign but with previous US Mortgage
- Servicing agent experience.
- Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions).
Non-Negotiable Qualifications:
- Candidates must have US Mortgage experience.
Recruitment Process: Virtual or Online
Further details will be discussed once shortlisted and invited for an interview.
Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.
APPLY NOW!
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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