US Mortgage Customer Service Representative
Job Description
SALARY: Freshers – ₱16,000 – ₱17,000; Experienced – ₱18,000 – ₱21,000 Basic Salary
Role Overview:
We are seeking US Mortgage Customer Service Representatives to assist homeowners and clients with mortgage inquiries, account concerns, and general support needs. This role is open to freshers and experienced candidates alike!
Key Responsibilities:
Handle inbound customer inquiries regarding mortgage accounts
Assist with payment processing, account updates, and loan inquiries
Resolve customer concerns and escalate complex cases
Document interactions accurately in the system
Meet quality, productivity, and customer satisfaction goals
Qualifications:
Freshers and adapter candidates are welcome – no prior experience required!
US Mortgage and Financial experience is a plus but not required
Excellent English communication skills
Willing to work onsite in Taguig with shifting schedules
Former Teleperformance employees are not eligible for rehire – whether directly or through third-party agencies
Why Join?
Competitive salary: ₱16,000 – ₱21,000 basic salary
Prime Taguig location
Career growth in US Mortgage
Comprehensive training provided
Key Skills
2 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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