US Registered Nurse (USRN) Training Specialist – Non-Voice
Gratitude IncUS Registered Nurse (USRN) Training Specialist – Non-Voice
Job Description
Key Skills
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Location: All sites in the Philippines (BGC Taguig, Cebu, Davao, Clark, Pampanga)
Work Setup: Hybrid / Temporary Work From Home (TWFH)
Work Schedule: Shifting Schedule
Start Date: ASAP
Role Overview
We are seeking a USRN Training Specialist to deliver training programs for the Hartford Account. You will be responsible for facilitating new hire training, upskilling sessions, and ensuring clinical competency for Utilization Management teams. This role requires a strong clinical background combined with training or teaching experience.
Key Responsibilities
Facilitate new hire and continuing education training for USRNs in Utilization Management
Design and deliver training modules aligned with client requirements and clinical guidelines
Conduct knowledge assessments, practical evaluations, and certification activities
Provide coaching, feedback, and developmental support to trainees
Collaborate with operations and quality teams to address learning gaps
Maintain training records, attendance logs, and performance reports
Ensure training content reflects current U.S. healthcare protocols and HIPAA standards
Support transition-to-production activities including nesting and side-by-side coaching
Qualifications
Experience:
1–2 years of BPO/CPO Utilization Management experience – required
At least 1 year of training or teaching experience – required (academe background acceptable)
Certifications:
Active USRN license (any state) – required
Why Join?
Competitive salary: ₱60,000 package
Hybrid/Temporary WFH setup
Multiple locations across the Philippines
Career growth in clinical training and Utilization Management
Collaborative and supportive team environment
Role
US Registered Nurse
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Temporary WFH
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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