USRN – Nurse Triage

Gratitude Inc

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2 months ago

USRN – Nurse Triage

2-6 Year(s)

40 - 65 Thousand p.m

Manila

Job Description

Key Skills

USRN Case Management clinical experience Triage Nurse Behavioral Health

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Job title: USRN – Nurse Triage

Work set up: On-site in BGC Taguig

Work shift: US Time Zone; Must be open to Night Shift

Salary: 2-4 yrs Clinical Experience: 40K-50K Package / 5-6 yrs Clinical Experience: 60K- 65Kpackage

Start date: Immediately/ ASAP Joiners only

Position Summary:

The Nurse Triage USRN will serve as the point of clinical contact for patients in the virtual

behavioral health program. This role is responsible for scheduling appointments, assisting with rx refills, assessing patient symptoms, determining urgency, documenting interactions, and directing

patients to the appropriate level of care. The nurse will operate within clinical protocols and

escalate as needed to ensure patient safety.

Key Responsibilities:

• Conduct web and voice-based triage assessments for mental health and psychiatric patients

• Utilize clinical judgment to determine next steps (e.g., schedule, escalate, refer)

• Document encounters accurately in the electronic health record (EHR) system

• Follow established clinical protocols and escalation pathways

Requirements:

• With an active USRN license, based in the Philippines

• Minimum 2 years of clinical experience in triage, case management, or behavioral health

• Strong verbal communication and documentation skills

• Comfortable working onsite and in a voice-based environment

• Must pass voice screening and clinical assessment

• The candidates should have documents readily available, such as TOR and the Diploma

RECRUITMENT PROCESS:

• Validation

• CV Review

• Assessment 12 PM - 3 PM (M-F)

• Final Interview 8 PM same day with the assessment once passed

Role

US Registered Nurse

Timings

US-Type Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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