USRN Team Leader – Non-Voice | Work From Home (TWFH)

Job Description: USRN Operations Team Lead – Healthcare Utilization Management (Non-Voice)

Account: El Paso Account
Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga
Work Setup: Temporary Work From Home (TWFH)
Work Schedule: Shifting
Salary Package: PHP 60,000 (Fixed and non-negotiable)
Start Date: ASAP
Position Overview

We are hiring a qualified USRN Operations Team Lead to oversee non-voice healthcare Utilization Management operations for the El Paso Account. This role is suited to a licensed US Registered Nurse with experience in healthcare BPO/CPO operations and team supervision. The successful candidate will help drive operational performance, maintain quality standards, and ensure efficient handling of utilization management workflows.

Key Duties and Responsibilities

• Supervise daily non-voice Utilization Management operations and ensure timely case processing.

• Provide guidance and clinical support to team members in reviewing healthcare-related cases.

• Track key performance indicators, including quality, productivity, turnaround time, and attendance.

• Review work outputs and identify opportunities for quality improvement.

• Handle escalations and support the resolution of complex operational issues.

• Coach team members to improve performance, accuracy, and compliance.

• Ensure adherence to client policies, healthcare procedures, and applicable operational standards.

• Prepare performance updates and communicate operational concerns to management.

• Support onboarding, knowledge sharing, and continuous process improvement initiatives.

Required Qualifications

• Active USRN license from any mainland US state.

• 2–3 years of BPO/CPO experience in Utilization Management.

• Minimum 1 year of relevant people-management, supervisory, or team leadership experience.

• Knowledge of healthcare operations and utilization management workflows.

• Strong leadership, communication, organization, and decision-making skills.

• Ability to work on a shifting schedule.

• Willingness to work under a temporary WFH setup and be assigned to BGC Taguig, Cebu, Davao, or Clark, Pampanga.

• Immediate availability is an advantage.

Hiring Process

1. Candidate validation

2. Talkpush profile creation

3. HR interview

4. Hiring Manager interview

5. Onboarding

Recruiter Screening Checklist

• Current location and preferred work site

• Active USRN license status, license state, and validity date

• Total years of Utilization Management experience

• Total years of team leader, supervisor, or people-management experience

• Last drawn salary

• Confirmation of acceptance of the fixed PHP 60,000 package

• Notice period and earliest possible joining date

Compensation Note: PHP 60,000 package is fixed and non-negotiable. Candidates should confirm acceptance before proceeding with the recruitment process.