USRN Trainer – Assistant Manager Level
Gratitude IncUSRN Trainer – Assistant Manager Level
Job Description
Key Skills
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Role Overview:
The US Registered Nurse (USRN) Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff. This role ensures training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations.
Key Responsibilities:
Conduct New Hire Training (NHT) sessions for USRN roles across clinical programs (Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review).
Facilitate instructor-led, virtual, and hybrid training sessions using adult learning principles.
Develop, review, and update training modules, assessments, and reference materials.
Ensure training content reflects client guidelines, U.S. healthcare protocols, and HIPAA standards.
Conduct knowledge assessments, practical evaluations, and certification activities.
Document trainee performance and provide coaching and developmental support.
Identify learning gaps and facilitate upskill and refresher training sessions.
Qualifications:
Active and unrestricted U.S. Registered Nurse (USRN) license – required.
Minimum 2–3 years clinical bedside experience (ER, ICU, Med-Surg, Telemetry) – required.
Minimum 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account – required.
Knowledge of MCG/Milliman, InterQual, clinical guidelines, HIPAA, and U.S. medical terminology.
Familiarity with adult learning principles, curriculum design, or training methodologies.
Strong presentation, facilitation, and interpersonal skills.
Role
US Registered Nurse
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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