USRN Training Specialist (Hartford Account) | Non-Voice
367 Views
2 weeks ago
Experience
1–7 Year(s)
₱
Salary
₱ 58 – 60K
p.m
Location
NA
85 candidate(s) already applied
Job Description
Job Title: USRN Team Leader (Non-Voice)
Account/s: El Paso & Hartford Accounts
Compensation: PHP 60,000 Fixed Package + Comprehensive Benefits
Work Setup: Temporary WFH | Shifting Schedule
Locations: BGC Taguig | Cebu | Davao | Clark, Pampanga
Headcount: Immediate Hiring
Lead Non-Voice Clinical Teams to Excellence
Are you an active USRN with people management skills and deep Utilization Management expertise? Step into a high-visibility leadership role as a USRN Team Leader supporting our premium El Paso & Hartford Accounts. Steer daily non-voice clinical operations, mentor talented USRN specialists, and drive top-tier performance without the burnout of bedside care or voice queues.
Core Responsibilities
Team Leadership & Performance: Direct daily operations for a team of non-voice clinical specialists, ensuring production, quality, and SLA targets are consistently met.
Coaching & Mentorship: Conduct 1-on-1 coaching, performance reviews, and skill-building sessions to support team development and career progression.
Process & Escalation Oversight: Act as the primary escalation point for complex Utilization Management cases, maintaining operational compliance and clinical precision.
What We Look For
Required Credentials:
Active USRN License (Any US Mainland State) in good standing.
Required Experience:
2 to 3 years of Utilization Management (UM) experience in a BPO/CPO setting.
1+ year of direct people-management or supervisory experience leading teams.
Core Skills:
Exceptional command of non-voice workflows, clinical documentation, and UM guidelines.
Strong leadership, analytical, and performance management capabilities.
Ready to step into leadership? Click Apply Now to accelerate your clinical management career today!
Key Skills
6 Skills
USRN
people Management
Team Leader
Utilization Management
USRN Trainer
USRN License
Role Specifications
Role
Team Leader
Timings
Flexible (Permanent)
Industry
Health/Fitness/Wellness
Work Mode
Temporary WFH
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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