USRN Training Supervisor

Gratitude Inc

70 Views

10 hours ago

1-3 Year(s)

₱ 73 - ₱ 80K p.m

Manila - Taguig, Cebu Central Visayas, Davao

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Job Description

Key Skills

Leadership Neurology Rehabilitating Others Team Leader Orthopedic USRN License Strong Decision-Making skills Occupational Safety And Health Training Supervisor Clinical/Hospital bedside experience Kirkpatrick Learning

16 candidate(s) have already applied for this Job. Apply now

USRN Training Supervisor

Account: El Paso Account
Work Setup: Temporary Work From Home (WFH)
Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga
Schedule: Flexible to work shifting schedules, including weekends, night shifts, and holidays, based on business requirements
Salary Package: PHP 73,000–80,000
Headcount: 1
Start Date: ASAP

Job Summary

We are looking for an experienced USRN Training Supervisor to lead training and knowledge-transfer initiatives for the El Paso Account. The ideal candidate is an active USRN with strong clinical expertise, relevant BPO/CPO training experience, and proven supervisory or team-leadership experience.

Key Responsibilities

Deliver and oversee clinical and process training programs for USRN/clinical teams.
Apply Kirkpatrick Learning Effectiveness principles to assess and improve training outcomes.
Provide effective knowledge transfer using clinical and process expertise.
Coach, mentor, and support trainers and/or clinical team members.
Ensure training content and delivery align with client requirements, clinical standards, and applicable guidelines.
Support clinical decision-making and case discussions using evidence-based or client-specific guidelines.
Ensure accurate and compliant medical/clinical summary writing.
Monitor training effectiveness and recommend improvements based on learner and business results.
Collaborate with operations, quality, and other stakeholders to address knowledge and performance gaps.

Qualifications

Active USRN license – any U.S. state.
At least 1–2 years of relevant Trainer/Training Supervisor experience in a BPO/CPO environment.
Experience managing or leading a team.
At least 2 years of recent and relevant clinical/hospital or similar experience.
Strong clinical background in one or more of the following is preferred:
- Orthopedics
- Emergency Room
- Intensive Care
- Neurology
- Occupational Medicine
- Rehabilitation
Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.
Teaching credentials or training certifications are an advantage.
Strong Clinical Subject Matter Expertise and ability to apply technical and professional knowledge to achieve process and business outcomes.
Knowledge of Medical/Clinical Summary Writing, including appropriate documentation of subjective findings, objective findings, assessment, and treatment planning.
Familiarity with state-specific evidence-based guidelines and/or client proprietary guidelines.
Strong clinical decision-making skills, with the ability to assess available information and determine appropriate courses of action consistent with applicable guidelines.

Required Credential

USRN License – Any U.S. State

Recruitment Process

Validation
Zwayam Profile Creation
HR Interview
Hiring Manager Interview
Onboarding

Application

Interested candidates may apply by completing the questionnaire below:

Questionnaire link: https://myglit.com/lateral/cref/1cfb2e6e32

Role

US Registered Nurse

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Temporary WFH

Process

Voice

Functional Area

ITES / BPO / Customer Service

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