WE ARE HIRING: Director - Process Excellence (Hybrid / Flexible Schedule)

Are you an expert in process transformation, data analytics, and Lean Six Sigma methodologies with extensive leadership experience in the BPO or customer service industry? We are looking for a strategic leader to drive process excellence for a major operation!

Location: Manila / Taguig Area (Hybrid setup)
⏰ Schedule: Flexible / Shifting schedule as required by the business (May include nights, weekends, or holidays)
Employment Type: Full-time (1 Headcount Available)
Start Date: ASAP

KEY QUALIFICATIONS & REQUIREMENTS:
• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis (or related fields).
• REQUIRED: Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of operational and technical expertise in business reporting and management principles within the call center, BPO, or customer service industry.
• 8–10 years of hands-on data analytics experience.
• Deep to Expert proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Exceptional written/verbal communication, process documentation, training delivery, and presentation skills.
• Amenable to working on a graveyard or flexible shifting schedule.

HOW TO APPLY:
If you meet the qualifications and are ready to lead process transformation, please send your updated CV along with your answers to the pre-screening questions below to:

Email: kenmerc6@gmail.com
Subject Line: Application - Director Process Excellence

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SCREENING QUESTIONS (Include your answers in your email):
1. Highest educational attainment:
2. Are you a Certified Lean Six Sigma Black Belt? (Yes/No & Details):
3. Total years in leadership positions for business analysis roles:
4. Total years of working knowledge/technical understanding of business reporting and management within BPO/customer service:
5. Total years of data analytics experience:
6. Last drawn salary:
7. Salary expectations:
8. Are you amenable to working in a hybrid setup within Metro Manila/Taguig on a flexible/shifting schedule? (Yes/No):
9. Can you start immediately once hired? (Yes/No):

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