WEALTH & BANKING SERVICE HELPDESK ANALYST | CAPITAL MARKETS OPS ANALYST

Work Setup: Onsite/Hybrid | Taguig or Cubao, Quezon City

Shift: Night Shift | Weekends Off
Headcount: 10

Job Overview

We are hiring experienced Wealth & Banking Service Helpdesk Analysts / Capital Markets Operations Analysts to provide enterprise-level technical support for business-critical applications, devices, and systems within a fast-paced financial services environment.

Key Responsibilities

• Monitor and manage the ServiceNow queue for incidents, requests, and tasks, ensuring proper triage and prioritization.

• Diagnose and resolve technical issues involving enterprise-managed mobile devices, laptops, desktops, printers, operating systems, networks, and software applications.

• Provide remote technical troubleshooting and clear guidance to end users.

• Create, update, document, and route incidents and requests in ServiceNow according to established processes.

• Support documentation of applications, procedures, and technical support playbooks.

• Participate in project meetings, providing technical input and identifying implementation risks and dependencies.

• Collaborate with technical teams to resolve escalated and complex issues.

• Mentor teammates and serve as an escalation point for complex technical concerns.

• Act as a subject matter expert for assigned technologies and support initiatives.

• Maintain clear and complete documentation of troubleshooting steps and resolutions.

• Participate in continuous training to stay updated on technologies, tools, and support practices.

Qualifications

• 2–3 years of relevant experience in technical support, helpdesk, IT operations, or a related field.

• Experience providing enterprise technical support.

• Strong troubleshooting and problem-solving skills across hardware, software, operating systems, network connectivity, and enterprise applications.

• Experience with ServiceNow ticketing system is highly preferred.

• Experience supporting Wealth Brokerage applications is an advantage.

• Strong communication, documentation, customer service, and escalation-handling skills.

• Ability to work effectively in a fast-paced enterprise support environment.

Eligibility

• Applicants must currently be based in the Philippines and have the legal right to live and work in the country.

• Must be willing to work onsite/hybrid in Taguig or Cubao, Quezon City.

• Must be amenable to a night shift schedule.

Salary: Confidential and will be discussed during the job offer.

Interested candidates: Please send your updated CV in PDF format, clearly highlighting relevant enterprise technical support, ServiceNow, Wealth Brokerage, IT helpdesk, or Capital Markets experience.