Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst

Gratitude Inc

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2 days ago

Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst

2-10 Year(s)

Manila

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Job Description

Key Skills

Enterprise systems Banking/Finance/Wealth Management Recruitment servicenow products Wealth Brokerage applications

8 candidate(s) have already applied for this Job. Apply now

WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig

WORK SHIFT: Night Shift (Weekends Off)

Skills and Qualifications

2 to 3 years of relevant experience – required

Enterprise technical support experience – required

Good to have: Experience in ServiceNow ticketing system and Wealth Brokerage applications

Responsibilities

Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements

Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications

Provide remote troubleshooting and clear, step-by-step guidance to end users

Create, update, and route incidents and requests in ServiceNow in accordance with documented processes

Partner with the Project Analyst to document new applications, procedures, and support playbooks

Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies

Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes

Serve as a mentor and escalation point for complex technical issues; coach teammates on troubleshooting approaches and customer communication

Act as a subject matter expert for specialized technologies and support initiatives

Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer

Participate in ongoing training to remain current on new technologies, tools, and support practices

Additional Information

Open to applicants who are currently in the Philippines and already have the right to live and work in this country

Must not have an active or recent application with Accenture

Why Join?

Work on enterprise-level technical support for wealth and banking services

Prime Uptown Bonifacio location

Night shift with weekends off – work-life balance

Career growth in capital markets operations and IT support

Collaborative and supportive team environment

Role

Broker/Trader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

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