WFM Scheduling Analyst
Gratitude IncWFM Scheduling Analyst
Job Description
Key Skills
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Job title: WFM Scheduling Analyst
Work Setup: Work from Home in Mckinley
Shift: Shifting Schedule:Night Shift
Salary: 21K
JD :
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
Qualifications :
•Has a knowledge base typically acquired from a professional/university degree and
•1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes
Role
Manager -Customer Service
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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