WFM Software Administrator 1
Gratitude IncWFM Software Administrator 1
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Title: WFM Software Administrator 1 - NCLH Work Location: MOA Work Setup & Schedule: Onsite/Shifting Salary: 32k max, 20% ND, 1k allowance
Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.
JD:
Oversees and supports all operational aspects of workforce management within the contact center.
Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence to policies and procedures.
Administers and supports WFM systems and related operational tools.
Monitors contact center quality initiatives and supports system implementations.
Assists in the implementation and execution of training programs as needed.
Generates and analyzes workforce reports to support operational decision-making.
Identifies opportunities for process improvements and operational efficiencies.
Supports multiple contact center operations when required.
Works independently while following established standards, procedures, and guidelines.
Shares best practices and develops effective solutions to operational challenges.
May guide junior team members and assist in setting day-to-day operational objectives.
Ensures continuous improvement of workforce management processes and activities.
Qualifications:
Bachelor’s degree in a related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Proficient in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO/contact center environment is preferred.
Leadership or team coordination experience is an advantage.
Role
Database Architect/ Designer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP HANA DB Administration
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Customer service representative (insurance)
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines
1 - 2 Year(s)
₱ 75 - ₱ 82K p.m
Manila, Philippines
Spanish CSR
Gratitude Inc1 - 2 Year(s)
₱ 70 - ₱ 82K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 2 Year(s)
₱ 15 - ₱ 25K p.m
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
B2B Sales Specialist
Gratitude Inc2 - 4 Year(s)
₱ 30 - ₱ 37K p.m
Manila, Philippines
Senior Data Engineer - CL10
Gratitude Inc2 - 14 Year(s)
Confidential
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
CSR WNS company -ALM LBR account
Gratitude Inc2 - 17 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines