WFM Software Administrator 1 -NCLH
Gratitude IncWFM Software Administrator 1 -NCLH
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
JD:
Oversees and supports all operational aspects of workforce management within the contact center.
Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence to policies and procedures.
Administers and supports WFM systems and related operational tools.
Monitors contact center quality initiatives and support system implementations.
Assists in the implementation and execution of training programs as needed.
Generates and analyzes workforce reports to support operational decision-making.
Identifies opportunities for process improvements and operational efficiencies.
Supports multiple contact center operations when required.
Works independently while following established standards, procedures, and guidelines.
Shares best practices and develops effective solutions to operational challenges.
May guide junior team members and assist in setting day-to-day operational objectives.
Ensures continuous improvement of workforce management processes and activities.
Qualifications:
Bachelor's degree in a related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Proficient in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO/contact center environment is preferred.
Leadership or team coordination experience is an advantage.
Role
Systems Administration
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Design. Drafters Electrical Design Drafter
Gratitude Inc3 - 10 Year(s)
55 - 70 Thousand p.m
Manila, Philippines
Operations Supervisor- German appliance brands
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Trainer/Senior Trainer – Credit Card Operations
Gratitude Inc1 - 3 Year(s)
Confidential
Manila, Philippines
Senior Staff Accountant
Gratitude Inc3 - 4 Year(s)
60 - 65 Thousand p.m
Manila, Philippines
2 - 18 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
AI Technicall Architect Manger Expert
Gratitude Inc10 - 15 Year(s)
190 - 200 Thousand p.m
Manila, Philippines
Japanese Tech Bilingual
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
WNS bridgetowne :CSR -Insurance dayshift Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
Customer service representative- FSL Taguig
Gratitude Inc1 - 15 Year(s)
20 - 30 Thousand p.m
Manila, Philippines