WFM Team Lead

Gratitude Inc

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3 days ago

WFM Team Lead

2-3 Year(s)

30 - 35 Thousand p.m

Davao (Davao Oriental)

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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Role Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements

Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions

kindly answer the pre-screening questions in the comment while applying for the job.

Pre-Screening questions:

Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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